Digital & Technology
This course provides practical skills in using CRM and ERP systems to enhance efficiency, collaboration, and customer satisfaction.
Gain practical knowledge of CRM and ERP system to support business operations ,customer relationships, and data driven decision -making .Learn how to navigate ,utilize ,and integrate these tools to improve efficiency,collaboration, and customer satisfaction
Learn what CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems are, how they differ, and why organizations use them.
Explore how CRM platforms like Salesforce, HubSpot, or Zoho help manage leads, track customer interactions, automate workflows, and personalize service.
Understand how ERP software (e.g., SAP, Oracle, Microsoft Dynamics) supports business functions like finance, HR, procurement, and supply chain management.
Discover how CRM and ERP systems can work together. Learn about data centralization, cross-departmental collaboration, and reporting dashboards.